Returns & Warranty
There is an old saying - “All you need in life is a good mattress and a good pair of shoes because if you’re not in one, you’re in the other.” Just like a new pair of shoes, your new mattress needs breaking in. Allow at least a month to adjust to the new comfort and support of your mattress.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. In the event of any material defects, your mattress is guaranteed under warranty.
What is covered in the warranty?
In the unlikely event of a manufacturing fault, the warranty covers manufacturing and material defects in your mattress or base. Natural Sleep will repair or replace the product at our discretion. Natural Sleep reserves the right to substitute comparable materials or models. The warranty does not apply where defects are due to misuse, abuse, wear and tear or causes other than faulty manufacture or materials. The warranty does not apply where the product is soiled or in an unsanitary condition, where the consumer care advice has not been applied, or where the mattress has been used with an unsuitable base or foundation. Please note that the National Bed Federation (UK) recommends that beds be replaced on average every 8-10 years. Body impressions / filling settlement is considered normal on new luxury mattresses and does not constitute a manufacturing fault. Perceived level of comfort is subjective and is not covered by warranty.
Warranty period
Organic Collection: 6 years
Adjustable Collection: 5 years
Premium Collection: 5 years
Comfort Collection: 4 years
Origin Collection: 2 years